Your card may have been reported as lost or stolen and been cancelled by your card issuer. Your feedback is appreciated. If you lose your property on one of our buses please call customer services on 0345 646 0707 between 9am and 5pm Monday to Friday (excluding Public Holidays) or complete the online registration form at www. The first stop of the 76 route is Hengrove Depot, Hengrove Park and the last stop is Bus Station, Cribbs Causeway (B). AB24 5RP, Tel: +44 (0)1224 650100 Our network is designed to provide high quality services wherever there is demand for them. If you wish to leave feedback that is not website related, please visit our Tell First Bus survey. On-board: You can still buy tickets on the bus, and you can use contactless payments on our buses to make this easier. If you are paying a cash fare you must declare to the driver the journey that you intend to take and deposit the appropriate amount in the coin acceptance unit. We know we don’t always manage to get it right for our customers and there are occasions when things go wrong and we disappoint you. The UK's first "Bio-Bus" launched on the number two route in Bristol, in March last year. Tel: +44 (0)1224 650100 Fax: +44 (0)1224 650140 We would always seek to avoid any embarrassment, so in such cases it may be helpful for the young person to carry additional photo identification. Our lines are open from 9am to 5pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents who will be happy to listen to you. We want it to be easy for you to plan a bus journey, and if you would like some guidance on how to catch a bus we have put together a guide for you here: https://www.firstgroup.com/help-and-support/how-catch-bus. mTickets: One of the best ways to buy tickets is to use mTickets on the First Bus App, it’s quick, easy and cash free. If the child is at immediate risk call the Police on 999. If it’s a more complex investigation, this could take us up to 14 days. Service 339/X39 (Bath - Bristol): A number of late night journeys are being added into the timetable of Service 339/X39 reflecting some partnership working between First and Bath & North East Somerset Council. We'd also love to hear from if you have any suggestions, or if you have any praise for our staff. There is a drive-up ATM located at the Credit Union at 25 North St. Bus & Coach Station is a popular bus station in Bristol served by FlixBus, National Express, Sinbad, Yorkshire Coastliner, City Connect 36, First Badgerline and Air Decker. Our buses undergo regular maintenance so you may also spot one of our engineers running a test. For more information, visit our Bus Accessibility Page. Sign up to receive latest Group news and updates by email, 2018/19 remuneration disclosure clarification, Update statement in response to GM/AGM 2019 vote, Being the partner of choice for low- and zero-emission transport, Skip to first level navigation [Access key N], Skip to second level navigation [Access key L], http://www.greyhound.com/en/contactus.aspx, https//www.avantiwestcoast.co.uk/help/contact-us, https://www.gwr.com/help-and-support/contact, https://www.hulltrains.co.uk/customer-services/, https://www.southwesternrailway.com/contact-and-help/contact-us, https://www.tpexpress.co.uk/help/contact-us, FirstGroup plc Modern Slavery and Human Trafficking Statement 2020. Thank you! FirstGroup plc 395 King Street Aberdeen AB24 5RP. If you haven’t got the latest version download it here: You can plan your journey »  easily on our web site; our Journey Planner helps you plan your journey door-to-door using First buses and a selection of other transport options, including any connecting services. Search bus … Plan a journey, buy a great value mobile ticket (mTicket) or check when your bus is due with live updates – you can do all this and more with the First Bus App making bus travel even easier. Your payment request may have been declined by your card issuer. Fax: +44 (0)20 7636 1338. Fax Number. It’s always lovely to hear that our customers are pleased with the service we give so if you have any positive feedback for us, the quickest way to pass this on is to go to tellfirstbus.com » and take 2 mins to give us feedback there. See reviews, photos, directions, phone numbers and more for First Student Bus Company locations in Bristol, NH. Most computers will open PDF documents automatically, but you may need to download  Adobe Reader. Many thanks. Yes, our day tickets, week tickets, month tickets and longer term tickets provide savings compared to multiple single cash fares. We always aim to resolve our customer complaints directly but if you’re not happy with our final response under the ‘Alternative Dispute Resolution under the Consumer Rights Act, you can contact Bus Users UK who will try to help you get a satisfactory outcome. We will always try to make sure that you only need to contact us once to resolve your issue but if we need to investigate, we will work hard to get a response to you within 7 days. For customer services call 0845 602 0156. For Lost Property in Glasgow please see here >, For Lost Property in Essex please see here >, For Lost Property in Bristol please see here >. Find out moreAberdeen customersDoncaster customers. If we are experiencing delays, we may send buses empty to the other end of a route to ensure that everyone along the route is still provided with a service. We have put procedures in place to make our buses accessible. For all customer queries relating to our specific business divisions, including lost property enquiries, customer complaints, or timetable information please contact the specific operating company using the ‘For our customers’ navigation at the top of the web page or follow the links below. If there are any major issues or planned disruptions, we’ll let you know about them on our website and Twitter. 860-583-0743. It’s perfect for buying your tickets in advance. 395 King Street Please make sure that the card-holder address and post code you entered exactly match card-holder address and post code registered with your card issuer. If no one claims it within 24 hours of it being taken to the depot, or if the bank asks us to, we will securely destroy it to protect the owner from risk of fraud. If you’re not happy with our response to your complaint, then our escalations team and our Customer Services Manager will take a look at your complaint and the response we’ve given you to make sure that we’ve done everything we can to resolve it. We always publish our changes in advance if a bus route is changing. We provide extra buses at busy times so you may see buses heading to their starting point (or returning to the depot at the end of shift). There are ticket options on some routes that are valid with certain other bus operators. ... Travelwest Travelcards team Phone Number… Find 9 listings related to First Student Bus Company in Bristol on YP.com. Choose Your AreaAberdeenBerkshire & The Thames ValleyBradfordBristol, Bath and the WestCornwall, First KernowEssexGreater GlasgowGreater ManchesterHalifax, Calder Valley & HuddersfieldLeedsLeicesterNorfolk & Suffolk, First Eastern CountiesPortsmouth, Fareham & GosportPotteriesSomersetSouth & West WalesSouth East and Central ScotlandSouth YorkshireSouthamptonWessex, Dorset & South SomersetWorcestershireYork. If you’d like to know more, take a look at our mTickets information pages ». You’ll be able to manage your preferences, for example how often you are contacted. We accept contactless payments across all First bus operating companies. We aim to provide the best service possible, but occasionally we fall below the high standards we set ourselves. Please see the Help Section for the First Bus App, where you can read instructions, FAQs and ways to obtain support if needed. Select a region below and then the ticket type you are interested in. Find information about Bristol Bus Station in Bristol. The Next Bus information will show you exactly how many minutes away your bus is too. Our buses are suitable for bringing a buggy on board, but the areas suitable for buggies are shared with wheelchairs, so on occasion you may be asked to fold your buggy. We will get back to you as soon as we can but please be aware that it could take up to 14 days to look into your complaint and respond to you. For bank cards, as soon as the card is handed in at the depot, we’ll contact the issuing bank (if there’s a telephone number on the card) to let them know the card has been lost and then we’ll follow any instructions the bank gives us. A bus operator in the South West. This will usually be within 2 or 3 days depending on how quickly found items are registered on the system. Your route or timetable may change because of a change in demand. They aim to help communication between bus users and the people that provide your bus service. All Rights Reserved. First Bus No 376 Street to Bristol now run every 15 minutes from 6am until 12pm, these are double decker buses. Our drivers collect property left on our buses and take it back to the depot to be registered. Bus Users UK represents bus passengers. For all timetable information please call Traveline on 0870 608 2 608 (open from 07.00 - 21.00 daily). THE BIGGEST STORIES ACROSS BRISTOL IN YOUR INBOX. We can’t usually contact you personally when you leave feedback on Tellfirstbus as we don’t capture personal details there but we do share the key themes of feedback we’ve received. We are committed to our data protection obligations. The First Bus App, is quick, easy to use and cash free. Please give as much detail as you can about the bus trip and the item to help us track it down for you. To help make travelling easier, you can plan your journey and buy tickets using our First Bus App ». We will get back to you as soon as we can but please be aware that for lost property enquiries our response time is usually within 3 working days  for all other enquiries this could take up to 14 days. First Services: First operate a number of night bus services serving Bristol, South Gloucestershire and North Somerset. The company, which is the biggest bus operator in the West, is increasing single … You can contact them by going to www.bususers.org. So if you use Twitter, follow your local First Twitter page to stay informed. View a copy of our customer complaints charter. The first bus in Britain powered entirely by human and food waste has made its first journey today. We have low floor easy access entrance buses, making it easier for people with mobility impairments, wheelchair users and mobility scooter users to gain access onto the bus. If you prefer, you can fill out the contact form here instead. London W2 1AF, Tel: +44 (0)20 7291 0505 If we need to investigate, we will always give you a case reference number to quote if you contact us again so that the agent you speak to can quickly find the information they need to update you. Find out more ⇒. For North America Employee Benefits Center, please click here. Your card may be or is due to expire and has been replaced by your card issuer. We have a dedicated page for mTickets so please click here »  where you can read our mTickets FAQs, instructions and contact details for our dedicated app support customer service team. Plan a journey, buy a great value mobile ticket (mTicket) or check when your bus is due with live updates – you can do all this and more with the First Bus App making bus travel even easier. While Bristol is also home to a large First Bus team that offers all kinds of careers from bus drivers and mechanics to our customer service and support teams. Yes, our First Bus App has a ticket gifting function, allowing you to purchase a bus ticket and transfer it directly to your child’s phone. In some areas the local council has installed displays at Bus stops, some will show scheduled timetable information and real time information. If we find a potential match on the system, we’ll email you to let you know where and when you can collect your item. You can find out what your local company is doing with your feedback by going to the Tell First Bus page. Aberdeen We work hard to ensure that our services run as smoothly and efficiently as they can. If you use a mobility scooter, we will need to approve your scooter (because mobility scooters vary in size) and be happy to issue you with a permit for travel before you will be allowed to bring it on board our buses, so please follow the approval steps provided on our Bus Accessibility Page. In most cases, we’ll keep any lost property for a month to give you time to claim it. This will help us to access any CCTV on the bus more quickly which may help with any investigation. Please hand anything accidentally left on a bus to your driver. If the times are shown in minutes that’s live time so you know exactly when the bus will come. ATMs. The bus ran on gas produced by human and food waste. You can use this form to: Check the status of a Penalty Charge Notice appeal; Find out a Penalty Charge Notice number or details We will communicate with you in the way(s) that you have agreed to. Children 16 and above will need to pay a fare; in some cases this will be the adult fare, but in some areas we are able to offer reduced fares for young people. Our research showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing. Problems with traffic or adverse weather conditions can lead to services being cancelled, meaning the next bus can be overcrowded. If you want to give us feedback, you can do it quickly and easily at Tellfirstbus.com . You can feel confident that our agents will always be polite and do as much as they can to help you. Card payments can sometimes be declined because of an issue with your bank's systems; the fault could be with your card issuer. Where you are travelling to the airport with us, we recommend that you allow plenty of time for your journey. It is a 5 to 10 minute walk from the city centre and the main Cabot Circus shopping centre. Find 35 listings related to First Student in Bristol on YP.com. You can save your favourite stops, stations and locations and revisit recently searched journeys. First Student - http://www.firststudentinc.com/contact, First Transit - http://www.firsttransit.com/contact-us, Greyhound - http://www.greyhound.com/en/contactus.aspx, First Bus - https://www.firstgroup.com/contact-us, FirstGroup plc Do not add commas or other punctuation in the address. Just to let you know, we may charge a small fee when you collect your item (up to £2 plus VAT) to help towards the cost of handling and storing lost property items from our buses. You can call us on 0345 646 0707. One of the best ways to buy these tickets is to use mTickets on the First Bus App, it’s quick, easy and cash free. For a full range of our ticket options, please select your region below: You can purchase tickets in advance via mTickets on the First Bus App and on this website, but at the present-time we do not provide the option to reserve a seat. Services A1 and A4 operated by First and Bath Bus Company both provide journeys throughout the night to Bristol Airport. If you are sure your card details are correct please either contact your bank or try again later. It is possible that the bus you intended to catch was full or that our driver might not have seen you. Similarly, if we do not currently serve a particular location, it is because there is not sufficient demand to sustain a bus service, or it is simply not possible to run a bus there. We will always store your personal details securely. We may also, on occasion, still need to send you important service messages. Some of the card/personal/authorisation details entered do not match the information held by your card issuer. There is a walk-up ATM located at the Credit Union at 902 Stafford Ave. © 2021 FirstBus (North) Limited and FirstBus (South) Limited. On our website Next Bus section and our First Bus App, you can see how far away your bus is in real-time*. We will only send marketing communications to persons 16 and over – please tick to confirm if you are over 16 (after ticking you will be able to choose your marketing preferences): We'd like to tell you about our Apps, changes to our Bus services, and of course to let you know about exclusive offers from us and selected 3rd parties. 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