Example: “How many hours do you volunteer each week (0-3, 3-5, 5 or more)?”. This requires the reader to remember what was included in training, specifically. We talk about everything related to ministry as we share ideas and encourage one another. Send the new volunteer an engagement survey. Although it’s hard to categorize all responses, multiple choice questions need to have a limit so the reader doesn’t become overwhelmed and quit halfway through. Only ask one thing at a time 3. The word “respect” can mean different things to different people, thus you won’t be comparing apples to apples. What’s more, the data you gather will allow you to confidently demonstrate and communicate the impact volunteers have on your nonprofit. Similar to no including “Other” as an option in some questions, offer the option to select “Not Applicable” is also a smart practice when your reader may not be qualified to respond in an informed way. You’ll use this engagement survey to gauge their, well, engagement. Related: The Right Time To Run Employee Engagement Surveys. More than anything else, volunteer satisfaction hinges on the impact the volunteer thinks they’re making. For example, a preliminary question that qualifies the reader to take the survey, bounces them, or a general satisfaction question that is critical to your data analysis. Questions: 1. Because of the growing popularity and ease of understanding of Employee Pulse surveys, I’ve kept the questions in a pulse survey mode. Are worded neutrally 4. You’ll thank yourself when it comes time to analyze the data. Below are some of the top mistakes we see people make when writing their volunteer survey questions. Tip: Use “N/A” when you suspect that not every volunteer has had an experience and, therefore, may not have an informed opinion about it. But, too often survey questions aren’t designed to capture real, actionable feedback. Your survey shows that their work is appreciated and that you value their insights. Please indicate your level of agreement with the following statements: (1 being strongly disagree and 4 being strongly agree) a. Unfortunately, we humans are swayed that easily. Ambiguous questions include words or phrases that can be interpreted in different ways. How satisfied did you feel after volunteering? . "A candle never loses any of its light while lighting up another candle", The most important volunteer survey questions to ask. 1 2 3 4 c. I am engaged in addressing the issues of my community. Tip: Have readers prioritize by limiting the number of boxes they can check off to no more than 3-5, depending on the total number of options available and the number of volunteers you have. Look for variation across demo-graphics for this question in particular. Example: “Do you use the information you learned in training last year?”. These are more common than you think. Getting volunteers engaged with your mission begins with your training program. This is done to help identify any improvement opportunities that could be used to develop and enhance the volunteer program. Did the trainer give them clear instructions? You should get the password reset instructions via email soon. Volunteers typically don’t spend a lot of time in your office, so you need to make a systematic effort to find out what they’re thinking and if they’re satisfied with their experience. use this free template Preview this template. Example: “How would you rate your volunteer training and support?”. 1 2 3 4 b. I am knowledgeable about the issues facing my community. One way is to ask for their feedback on your volunteer program and their experience working with your nonprofit. 1. Find out about their application experience. This doesn’t have to be difficult. You would include N/A because it’s likely that some of your volunteers did not attend and could only comment based on what others said about it, not their own direct perception. In some cases, it makes sense to require certain volunteer survey questions. We took a look at the questions asked through Know Your Team — our hundreds of questions we’ve researched and written, and the hundreds of questions our customers have written — and pulled the questions with the highest response rates. We have several sections in our engagement survey question ban… Your goal should be that readers understand the question in the same way across the board. Leading survey questions are worded in a way that sway the reader to one side of the argument. Use “N/A” when you suspect that not every volunteer has had an experience and, therefore, may not have an informed opinion about it. Plus, focusing your survey questions on the volunteer’s experience can help keep them engaged with the organization. It’s a very simple, 7-question survey designed to measure how well new volunteers are being introduced to their new team and role. This sample survey questions for non-profit volunteer enrollment serves its purpose as a source to collect inputs from the volunteers. Questions like, “Overall, were you satisfied with your experience at our fundraiser, neither satisfied nor dissatisfied with it, or dissatisfied with it?” and, “Was the cost of attending our fundraiser too high, too low, or about right?” will help you understand your attendees’ event experience. If you don’t get the email, please check your spam folder. Ask questions like, “How engaged do you feel with the organization?” and “Is the organization providing you with meaningful volunteer opportunities?” Ask how likely they are to continue volunteering with your organization. 5 = positive experience, 1 = negative experience. Don’t expect perfection right from the start. Once you have determined who your target is you will be able to identify what is important to them in the volunteer experience. In this case, the reader is asked to assess two separate items that might happen at different times and be delivered by different people. Sure, the results might feel good, but what are you really learning that can help you improve your volunteer strategy? Let’s chat. Issues facing my community are important to me. Absolutes in survey questions force respondents into a corner where they can’t give useful feedback. Start with easy questions first and leave personal questions including. Now that you know that what you ask and how you ask it is so vital, make sure your questions: 1. It consists of sample survey questions for non-profit volunteer enrollment to gather manpower required during an event. Example: “Are you respected by fellow volunteers?”. If there are no other options, they may select one of the only options available, but never be able to commit. The sampl… Gauging the overall satisfaction your volunteers have with your organization and their roles is the single most important metric. Ask what motivated them to apply, how they found you, if applying was easy or difficult, and if they’d recommend your nonprofit to other potential volunteers. Volunteers will lose confidence if the training fails to give them what they need to do their jobs. Rate your overall experience during your first time serving with {{ministry_name}}. Nick Blevins. Volunteering since his college days, Michael believes even the smallest step towards improving somebody's life is worth all the effort. Honor this. Then write the numbers 1 to 5 denoting the different levels of satisfaction, with 1 denoting lowest level of satisfaction and the 5, the highest. Don’t miss the opportunity to ask them for feedback when their experience is fresh. Were training materials comprehensive or skimpy? Volunteers often show up for specific events, like a film screening or neighborhood cleanup, but otherwise aren’t in regular contact with the organization. Years ago, I was leading a large team of volunteers. This assumes the reader as the time to volunteer on the weekend. Yes or No.”. The foundation for gathering reliable data are your survey questions. Created with Sketch. In addition, they make assumptions about the reader and forces them into an answer that doesn’t necessarily reflect their circumstances. So, keep suggestions out of the mix, unless you are offering a complete list for a multiple choice question. Ask what motivated them to apply, how they found you, if applying was easy or difficult, and if they’d recommend your nonprofit to other potential volunteers. take a few moments to complete this survey and help build our program. How would you rate your overall experience? 4. No matter what you need to learn about volunteers – their satisfaction, their impact on clients, their needs, or the reasons they leave – crafting the right volunteer survey questions can help you make smart management choices. Create free online surveys with eSurveysPro.com. When we ask readers to remember things from too far in the past, we risk getting erroneous answers. Because I was unable to meet 1-on-1 with each person very often, I implemented two surveys to continually gauge my team’s health. Remember, your goals is to have them complete the whole thing. Keep choices to no more than 10-12 options and use columns to organize them in a symmetrical way. Make it simple by allowing them to rate your organization on a scale of 1–10. So, take the time to learn how to design your research to provide you rock solid information. Be responsive. You can also keep it clean by not using one. Volunteer Management Guide for Nonprofits, Strategies to Increase Volunteer Turnout for Your Nonprofit, Boost volunteer recruitment: 5 reliable tech strategies, How to Make a Great Volunteer Application Form, 7 best volunteer management software products, 5 Tips for Nonprofit Volunteer Management, 111 Pine St. Suite 1815, San Francisco, CA 94111, By clicking "Create My Account" you agree our. Consequently, you never know which item your reader is really reacting to. in volunteerism. Talk to your volunteers regularly and make them feel that their talents are put to good use. This is How to Ask Better Volunteer Survey Questions No matter what you need to learn about volunteers – their satisfaction, their impact on clients, their needs, or the reasons they leave – crafting the right volunteer survey questions can help you make smart Everything you need to know to master writing volunteer surveys to gauge satisfaction and impact in 6 easy, actionable steps! Volunteer Satisfaction Survey Questions. Being human is an imperfect science, which makes studying us even harder. Create a table for the questions. Get started with your volunteer or NPO survey today. Ask them to rate how meaningful the tasks they’re doing are to them and if they feel their work is having a positive effect. You can send it shortly after they volunteer to get up-to-date feedback, and you can distribute the responses across your team so that everyone feels empowered to improve the volunteer experience. Tip: That said, while you shouldn’t offer too many options, if 10% or more choose “Other” then you may not have enough categories. As they say in the research biz, “garbage in, garbage out.” This couldn’t be more true when it comes to volunteer survey questions. We heard their questions, we explored the shortcomings of working through volunteers and we garnered success stories. Conducting volunteer surveys is an effective way to find out how volunteers perceive your nonprofit. Here is a volunteer experience survey template that you can use to send out a feedback survey to your volunteers. For example, a preliminary question that qualifies the reader to take the survey, bounces them, or a general satisfaction question that is critical to your data analysis. They may have a legitimate reason they don’t want to, or can’t, answer a particular question. Honing in on the right volunteer survey questions is one way to quantify highly-subjective qualitative information to track trends over time. Volunteers give freely of their time and talent when they believe in the mission of your organization. Volunteer Interests and Skills Survey Template. Soliciting regular feedback from volunteers through surveys will help you figure out what you’re doing well and what needs to be improved to provide a better volunteer experience. These kinds of survey questions ask the reader to respond to two things at once. Give your readers time to warm up to the task and build trust in the process. We want to hear from you! Member Satisfaction Survey Template . Along the same lines, don’t forget to include a range (for example, “0-25%, 26-50%, 76-100%). Engagement index questions. Keep refining your survey questions, and you’ll find they get better and better as you develop them over time. What makes for the best employee engagement survey questions to ask? You might not like everything you hear, but ensuring a range of volunteer feedback — both positive and negative — will make all difference. And, like everyone, they want to be appreciated. Include event-specific queries, such as if they felt there was enough staff and volunteer help or if the venue was appropriate. Example: “Do you log your hours right after every shift? Collect information, payments, and signatures with custom online forms. Usually you can tell a question is leading if it includes non-neutral wording or when an example is given. Learn to live & work smarter, not harder! Volunteer recruitment. A Volunteer Engagement Survey is usually run every 1 or 2 years and covers a wide range of topics. If they are likely to continue, ask if they would recommend volunteering to an interested friend. And, if they occasionally miss it and log their hours the next week, they would truthfully answer “no” even if they are prompt 95% of the time. Note that scores below 40% here are a strong indicator of churn. Would you rather spin your wheels on tactics that have zero impact or make well-informed investments based on real, actionable data? This also reduces the amount of scrolling the reader must do to get through an online volunteer survey, making it appear shorter and easier. The survey measured (1) the number of staff with active volunteers and volunteer needs; (2) how staff foresee making use of volunteers; and (3) ways to improve the volunteer program. Very Satisfied, Satisfied, Neutral, Unsatisfied, Very Unsatisfied Unlocking the Mystery of High-Impact Volunteer Performance, How to Prevent Burnout – For Yourself and Your Volunteers, Walk the Talk: Bring Volunteers into Volunteer Services, Why Volunteers are Essential to Nonprofit Sustainability, Boost Volunteer Impact With Your Powerful Internal Network. This also reduces the amount of scrolling the reader must do to get through an online volunteer survey, making it appear shorter and easier. A secondary data analysis of survey results collected of paid staff (n = 34) from a mid-size Community Based Organization was conducted to assess volunteer needs. Along the same lines, if readers are allowed to check as many options as they’d like, they’ll check off many, and you’ll have a hard time prioritizing what is the most important. Thank you. Get our top articles delivered straight to your inbox each week. A volunteer survey is a questionnaire that asks individuals about their recent volunteer experiences with you. These are usually Yes/No questions and often include wording such as “always,” “all,” “every,” “ever,” etc. Tip: Keep choices to no more than 10-12 options and use columns to organize them in a symmetrical way. Below, we’ve compiled some sample volunteer retention survey questions to help report on volunteer satisfaction. By Nick Blevins, contributing writer. Due to the nature of this question, it has a moderate benchmark range of 55-60%. These and similar questions will establish good communication with new volunteers and give you insight into how to improve volunteer recruitment. Sure, the results might feel good, but what are you really learning that can help you. Tip: Start with easy questions first and leave personal questions including demographics until the end. More common than you might think, we often neglect to double check that we aren’t offering the same option in two answers. Here are the 7 questions. They must be developed in a way that not only encourages volunteers to complete your survey top to bottom, but also inspires them to give good, candid answers. Although they may have now incorporated what they learned into their service, they will only be able to remember a few tidbits of the coursework. Have readers prioritize by limiting the number of boxes they can check off to no more than 3-5, depending on the total number of options available and the number of volunteers you have. Step 3: Questions. Find non-profit and volunteering survey questions and templates for FREE. Support your volunteers who may be more vulnerable to COVID-19, especially older participants. Ask questions like, “Did you understand the directions we gave you?” and “How well were you prepared for your volunteer position?” Ask if the training was adequate for the tasks they were given. It’s embarrassing to notice after the fact, and your data will be incomplete. Are pointed and unambiguous 2. We’ll assume the latter. But, choose wisely, and make some questions (e.g., demographics) optional. A volunteer satisfaction survey can help your organization to make strategic changes that push your program forward and offer new benefits to volunteers. They want to learn about the mission of the nonprofit, its vision for the community you serve, and how the work they’ll do fits in. Start asking for feedback when a volunteer signs up with your program. Making all questions required risks having the respondent just click on anything to get through to the end or stop because they get offended that you are so inflexible. They may not fit into your neatly constructed boxes, and it may interest you to be aware of these outliers. Volunteer satisfaction surveys are a great way of getting feedback from your volunteers. In today’s blog post, we will provide 5 tips to make the most of your organization’s volunteer satisfaction survey. The best feedback surveys pose relevant questions that are easy to answer. Ask the right questions to make the right decisions. Your questionnaire must encourage volunteers to complete it AND inspire them to give candid answers. Asking the right volunteer experience questions will help you in achieving that. Leverage these factors and you will have a great engagement plan in no time. Created with Sketch. If your organization has never solicited feedback from your volunteers the first step should be to gather some baseline data by looking at the global experience of volunteers. I get to meet with a local network of ministry leaders a few times a year. 10 Questions to Increase Volunteer Engagement. you shouldn’t offer too many options, if 10% or more choose. VolunteerPro | PO Box 23408 | Knoxville, TN 37933-1408 You can begin with a volunteer survey template that already has standard questions, then customize it for your organization and your volunteers. In all twenty of the questions that follow, you’ll see typical benchmark scores for each. After you draft up your next volunteer survey questionnaire, review this list to see where you might improve for clarity and more reliable data. This structured questionnaire asks volunteers if they want to participate in other activities and whether they have special skills. Try this survey template for free! While this is not always the case, it makes sense to give readers the chance to add their own special sauce. If this were an open-ended comment, you’d be surprised how many people would write in Facebook, and you’d miss out on all of the other more creative answers. Begin a volunteer signs up with your training and demonstrate to volunteers most often happens when the are! Strongly agree ) a when a volunteer signs up with your mission begins with your volunteer and! Organization on a daily basis understand send out a feedback survey to your organization today s... Reader is really reacting to is to ask via Facebook? ” target is you will be.... To, or can ’ t assume those who don ’ t offer too many options, they make about! Not continue on without answering it included in training, specifically if there are no other options, they have! Things to different people, thus you won ’ t get the email, please check your spam.. Activities and whether they felt welcomed, and you ’ ll thank when. 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