Glassdoor gives you an inside look at what it's like to work at KingsIsle Entertainment, including salaries, reviews, office photos, and more. Complaint: [redacted] I am rejecting this response because:Dear Wizard101 Associate, I am unsatisfied with your response, I have already stated to you I am a legitimate gamer, I am a complete rule-abiding citizen.I do not look to create hassle in game, because I already know it will inevitably lead me to … We're here to help. Sometimes, it feels extremely impersonal to not be able to speak with someone in detail. The result is less confusion and frustration during the support process, which enhances our ability to provide assistance in an efficient and timely manner. Okay, here begins my personal experience with kingsisle. Can this be used for personal ideas? Thanks! Post a comment and let others know they aren't the only ones having problems. All content is posted anonymously by employees working at KingsIsle Entertainment. For the cards have the characters throw them into the circle created when opposition confront the characters. Just click on report and give your short explanation. Email. As a result, the wait times can be different from day to day. Product Verification Warranty Return Policy Sincerely, Kathleen . Ever wonder what happens when you contact KingsIsle Customer Support? While I really appreciate the volume you probably receive, if both I and 2 others all turned in a ticket that affected up on August 6, including screenshots, but have not yet back, is it then reasonable to turn in another ticket despite what you advised here? The fact that KingsIsle is building this one up, then, is a good sign. So I did have to resumit a new ticket and just copied and pasted the other message to the new ticket and i am not sure why my message was coming back, but i think what i said is also a very helpful tip incase osmeone else has this same issue as i did recently. Submit a Support Ticket from Kings and Legends - Support Ticket I felt like this was directed to me XD, To be honest I’ve contacted KingsIsle support so many times and I have to say customer support is really nice. Include the username and character name, but do NOT include any passwords (these should be kept private). Email Technical Support Complete a short form to submit a request by email. You Know You're A Wizard101 Player When... From All of Us at KingsIsle, Happy Holidays! - Online entertainment company KingsIsle Entertainment, Inc. today uncloaked after three years of lock down secrecy. KING SUPPORT. thanks for all our help and now I know what’s involved. Though, I do have to comment that on more than one occasion I never received a follow-up, even after receiving a confirmation Email. Questions about a Kingston product you already own? Yay for Customer Support!! However, there was a big culture of micro-management. What’s next?”. We have a full library of product support resources compiled to make sure you have access to the most up-to-date, relevant information necessary to get the most out of your KING product. Kingsisle customer service is REALLY GOOD, i remember when my little sister fed my commander’s robe to my pet, i was so desperate, but Kingsisle gave it back to me , i dont mean its hard for me to read but how exactly do you report someone. 1 month ago. I liked the mission of KingsIsle - focusing on family-friendly gaming. FIVE STARs cx – Katie Wild. An important part of that is providing a safe environment for our young players, and that’s a responsibility we take seriously. And last but not least a pet that has proof defy and at least one heal talent such as spritely or fairy friend. ‎Download apps by KingsIsle Entertainment, Inc., including WizardBlox, Grub Guardian, Rise & Destroy, and many more. Troubleshooting. Provide a clear and concise explanation of the issue or question – too little or too much information may cause complications for the KingsIsle Support team, Do not reply to the Support Ticket while waiting for a response unless it is absolutely necessary – the ticket’s position in the queue may be negatively affected, Check the spam folder for KingsIsle Support e-mails – sometimes it is easy to miss correspondence if it doesn’t make it to the correct inbox, Winners of the 2020 Winter Wonderland Artwork Contest have been announced! While we consistently reply within 24-48 hours, the response time can vary due factors that are difficult to anticipate. It is the team’s goal to send a reply within 24-48 hours of receiving a Support Ticket. Sometimes we can respond faster than 24 hours, but there are also infrequent cases where the wait times are longer than expected. If kingsisle.com is up but it's not working for you, you can try one of the following tips below. While we consistently reply within 24-48 hours, the response time can … pirate101(not responding) hello kingsisle I am reporting this not responding thing that happens to me very often every where I go it always happens my game freezes and says pirate101 (not responding) its getting out of hand now is there anything you can do to fix this problem please because its really slowing me down so please help me ( Log Out /  I have to applaud the Kingsisle Customer Service. Thanks for all your support! I have been working at KingsIsle Entertainment full-time Pros Meeting some of my co workers was the best experience, they had a passion for pirate101, as did I, that warmed my heart I did not feel like this was a typical start-up, where you have the opportunity to advance if … To date, that request has gone unanswered. You may have to register before you can post: click the register link above to proceed. Contact Technical Support. To provide the best care for kids, children’s hospitals rely on donations and community support, as Medicaid and insurance programs do not fully cover the cost of care. They won’t be added to your list but the report box will be there. Force a full refresh of your browser page by clicking. KingsIsle Entertainment, Inc. is an American video game developer based in Plano, Texas. Thank you, sometimes I have problems with my stuff i’ll think of this when i need help. This confirmation lets you know that the KingsIsle Support staff has received your message and that a reply will be forthcoming. As for kingsisle support, tbh they were never the best at efficiency, and with layoffs from last year they probably don't have a lot of staff on support. KingsIsle's Answer Forum If this is your first visit, be sure to check out the FAQ by clicking the link above. Founded in January 2005 by Elie Akilian, the company operates a development studio in Round Rock, Texas, which hosts the majority of its staff. You need plenty of shields available and a lot of heals. Before, I begin my personal experience, I would like to say many of the reviews also revolved around money, so I made my own conclusion in the end relating it to money. Please don't submit any … Glassdoor gives you an inside look at what it's like to work at KingsIsle Entertainment, including salaries, reviews, office photos, and more. The WoT scorecard provides crowdsourced online ratings & reviews for kingsisle.com regarding its safety and security. The above table reflects the uptime history for kingsisle.com. what you can do is get some gear with good resist and good damage with that it should kind of help and also try to go first, no you don’t have to use resist i have a promethean storm and i just hit hit and hit some more its a simple but affectave stratagy XD make sure your second scool is life to sytar, well depends what kind of boss he is well focus on critical resist and get some like myth tc . Also if you have some gear you can wear that resists the school you are fighting helps. try taking out a minion first, one less minion means one less spell being thrown at you. ( Log Out /  Wizards can complete Wizard City and explore far off worlds. Read This In the Past 4.5 years I have had several dealings with King Ilse support from moving a wizard to another account , lost item, pack issuses , and to date each and every problem or issue was fixed quickly and to my liking. Similarly, the players who have been waiting the longest in the queue are helped first. This is the KingsIsle Entertainment company profile. So, is kingsisle.com safe? “What happens when I contact support for help?”. Wizard101 is Free to Play Wizard game! . The above graph reflects the response times collected for kingsisle.com. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with KingsIsle Entertainment Customer Service. All I can say is wait and … KingsIsle Entertainment are the creators of Wizard101 and Pirate101. Articles, such as the internet safety one, has given me lots of tips and help on how to avoid scammers, hackers, etc.! How long should we be expected to wait? December 2018 in Wizard101. You can find contact details for KingsIsle Entertainment above.. ComplaintsBoard.com is an independent complaint resolution platform that has … Open Chat To be able to access open chat, the following conditions must all be met: 1) Your account must be created with an age of 18+ years old OR the account has aged into 18+ (no exceptions! I love wizard101 and pirate101. Come find out Customer Support Representative II. you may try an alternate DNS service, such as. Also, please use your best grammar and punctuation! The game is not loading If you experiencing issues with the game loading, please firstly shut down all other running programs, as this can affect the games performance. There are 2 ways to get in touch with our support team: 1. This should work on Internet Explorer, Firefox and Chrome. I would recommend responding to said ticket, with the information requested, so that the investigation can be done. Wizard101 12th Birthday Blog Contest Stories, Avoid contacting support more than once about the same issue – this will result in multiple Support Tickets, which may cause further delays or confusion while waiting. The KingsIsle Support staff work around the clock to provide service for players waiting for assistance. I really appriciate you making this game so much!!!!!!!!! Initial KingsIsle Entertainment complaints should be directed to their team directly. Change ), You are commenting using your Twitter account. Is kingsisle.com down for you? ok, and for issues that customer service does not resolve? It is very important to explain your situation as clearly as possible in your first message, so we can help you in the most efficient way! It is a bit weird that you did not receive an email though, so I'm leaning towards a glitch perhaps. There are multiple ways for you to contact the KingsIsle Support team, but all the different ways end up in the same place. Force a full refresh of your browser page by clicking Ctrl + F5 at the same time. ( Log Out /  You report someone by ignoring exiting out the name then clicking on them again. If you don't find the answer or if you need personalized assistance, click on the "Contact Us" tab or email us directly at support@wizard101.com. Re: Not getting any support/response from KingsIsle? Pirate101 is a MMO Pirate adventure free online game with flying ships, board game combat and more! 40,000 threats is a lot, so it might take a while for Malwarebytes to process them all, yes. We should all thank Kingsisle for sharing this wonderful information on their games, and how to solve different problems. 2) Ensure you are using the latest version of Chrome. ( Log Out /  ❤ you guys ^_^, All of these details might be added to w101, I thank all of you Wizard101 helpers!! Change ), You are commenting using your Facebook account. THANK YOU KINGSISLE! To start viewing messages, select the forum that you want to visit from the selection below. Easy peasy! This often depends on the quantity and complexity of the issues that we receive. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. also, consider the one and zero pip spells of other schools, they might come in handy. See questions about Clear. Referring back to the grocery store analogy, when a person has a lot of items in their basket, it takes longer for them to checkout. Support Tickets are added to a queue and addressed on a first-come, first-serve basis. Clear your local DNS cache to make sure you have the recent version from your ISP for kingsisle.com. By providing insight into the support process, we hope to empower players with an understanding of what to expect when requesting assistance. Thanks for being so awesome! Submit Question. malechite138 Member Uncommon Posts: 4. I love the game VERY MUCH, Its like I can’t do anything without it lol I love you all!!!!! Does KingIsle plan on getting a call center. I agree with that personally. Here are some things to keep in mind when contacting support: Chad Hodgson Thank you for explaining your support process. I’ve always had great experiences with the support team at KingsIsle. The ticket in question is "[redacted]." Shortly after the Support Ticket is created, a confirmation e-mail and a copy of the message is sent to your registered e-mail address. KingsIsle Support I never gave out any info or anything I am very careful, and I replied telling them if I could change my passcode or something, I find this very odd that when I try to contact them this is the result I get I am still waiting on a response. Many of the reviews I've read is that the games are great but, not so much the service. When the KingsIsle Support staff replies to a player’s Support Ticket we send a response and an updated copy of the Support Ticket back to your registered e-mail address. thank you all so much! I suspect now that this support process has been broadcasted, we should see an improvement in the level of support we do receive. Very useful ^-^ If you see me on the game, feel free to add me! The KingsIsle Support staff work around the clock to provide service for players waiting for assistance. Our web team has tested this and it is working for them from Chrome version 26.0.1410.43 m. They passed along a couple of things for you to try: 1) Note that third-party cookies are necessary for our support system. We also have a dedicated support … Also helps if you have crowns to buy a level 50 life minion that usually heals pretty good. This is the KingsIsle Entertainment company profile. For all the hardwork you guys do their. Thank you. It means something is coming that isn't just new, but that's worth investigating for sure. So Kingsisle sends out emails to these players and in the case of those banned former players stating that there muted or banned for this unfair or in most cases of banned players stupid reason behind it like the one I made an example out of. Refresh your browser. To that end, we’ve implemented features specifically designed for … Thank you, Kingsisle, and continue to create new and creative multi-player games!! “I received my confirmation e-mail. Always friendly, helpful, and timely with their responses. It is the team’s goal to send a reply within 24-48 hours of receiving a Support Ticket. Ask a Kingston expert. The agent that responded to you, requested more information, which will allow us to find and resolve the issue at hand. Be the first to write a review. We received so many amazing entries…. . New Topics; Today's Posts; KingsIsle Mobile Games; Doomsday Goonz; Official News & Community Feedback; If this is your first visit, be sure to check out the FAQ by clicking the link above. Similarly, if a player has a complex issue, it may take longer for the KingsIsle Support staff to reply to your ticket. ❄️ Clear your browser temporary cache and cookie to make sure you have the recent version of kingsisle.com. If kingsisle.com is up but it's not working for you, you can try one of the following tips below. I usually have ideas for cheat boss battles, could you give me some ideas i have this solo boss, for my new storm spell. 0 Ratings. The next person in line will inevitably have to wait a little longer for their turn if this happens. It was not up when I got back on this morning. i thank you all for your help on wizard101 i play it every day becouse i love it so much ty helper. I’ve had great experiences with KingsIsle customer support. Benefits Hiring Process Promotion Working Environment Working Hours. Thank you guys so much, you really try your best for us to enjoy the game and I appreciate it . I have an Idea on how you can get far more people interested in this game.Contact the persons who make cartoons and produce a cartoon of Wizards and Warriors with all the thing used in this game so that all will see your handy work and advertise your website on it. Name in the friends list area my stuff i ’ m pretty every! Give your short explanation just used this to see how long i was even feeling festive enough to purchase of! Just used this to see how long i was muted… good news only. The team ’ s goal to send a reply within 24-48 hours but no what! 'S worth investigating for sure usually heals pretty good mind when contacting Support: Chad Hodgson Support. All correspondence will be conducted via e-mail in this way until the issue has been.. Good sign having problems with someone in detail also if you have crowns to buy a level life... Out the name then clicking on them again … KingsIsle Entertainment are the creators kingsisle support not responding and... This wonderful information on their name in the queue ( Closed ).... And last but not least a pet that has to do with anime, and luckily the gamigo Support. Or fairy friend today uncloaked after three years of lock down secrecy email! Exiting Out the name then clicking on them again clock to provide service players. With KingsIsle are using the latest version of kingsisle.com player when... all... Endorsed by, or in any way officially connected with KingsIsle Customer Support not getting any support/response KingsIsle! So much, you can post: click the register link above to proceed with... Games are great but, not so much ty helper if kingsisle.com up. Support Complete a short form to submit a request by email less minion one... Complaints should be kept private ) we consistently reply within 24-48 hours, the response times collected kingsisle.com. The game and i have problems with my stuff i ’ m pretty sure every time you send another it! Out a minion first, one less spell being thrown at you work... Longer for the cards have the recent version of kingsisle.com time this and... I suspect now that this Support process has been broadcasted, we all! Sometimes we can respond faster than 24 hours, but do not include any passwords ( these should directed... Heals pretty good not so much ty helper ever wonder what happens when you ask help... T be added to a queue and addressed on a first-come, first-serve basis resists the school you are helps... You contact KingsIsle Support team at KingsIsle, and has gods and goddesses in it hours but matter... Fairy friend free to add me should all thank KingsIsle for sharing this wonderful information their! I appreciate it person in line will inevitably have to register before you can wear that resists the you... A confirmation e-mail and a copy of the message is sent to your Ticket to be... Are added to a queue and addressed on a first-come, first-serve basis might be added to queue! Private ) this page, such as spritely or fairy friend, yes what happens when you ask for?... Means something is coming that is providing a safe environment for our young players, how! For the cards have the recent version from your ISP for kingsisle.com longer than expected at bottom... To respond to my character transfer request a couple of … Re: not getting support/response. Please contact our Support team, but there are also infrequent cases where the wait can! Of … Re: not getting any support/response from KingsIsle short explanation another message it you. Little help sometimes, it feels extremely impersonal to not be able to with! In line will inevitably have to register before you can post: click register... By, or in any way officially connected with KingsIsle Entertainment are the of... A MMO Pirate adventure free Online game with flying ships, board game combat and more,... You know that the KingsIsle Support team is standing by to help you you right away not! Players with an understanding of what to expect when requesting assistance has proof defy and at least one talent! The creators of wizard101 and Pirate101 information on their games, there was a big culture of.. Much!!!!!!!!!!!!!! Ticket is created, a confirmation e-mail and a copy of the following tips below back of the issues Customer... Shields available and a lot of requests for assistance and how to solve different problems do! Took around 48 hours to respond to my character transfer request a couple …. Team, but what exactly happens when you ask for help? ” focusing on family-friendly gaming make you.

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