If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. Please send photocopies, not the original documents. We will automatically send your new Merseytravel National Travel Pass out to you. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. Bus passes are issued on an annual basis English National Concessionary Travel Pass issued to Merseyside residents - On buses trains and Mersey Ferries in Merseyside - any time Monday to Friday, except for journeys which start between 6.30am and 9.30am and all day on Saturdays, Sundays and bank holidays. Contact your local council to find out who issues disabled bus passes in your area as part of the English National Concessionary Travel Scheme. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass … travel pass will not be issued for that term. Weekly, Monthly or Annual Ticket- Bring a passport size photograph to any Merseytravel Centre or Merseyrail station.. You will need to know the bus number you left your property on. Merseytravel Centres, PayPoint Stores. We can check the chip in your pass at one of our Merseytravel Centres to ensure it's working. • A suitable passport-sized colour photograph of yourself, which must have been taken within the last 12 months (please make sure you write your name and date of birth clearly on the back of your photograph). Travel pass for disabled people. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on page 12. Please send photocopies, not the original documents. For up-to-date information on all bus, train and ferry services, call Traveline Merseyside on 0871 200 22 33, open 8am – 8pm, 364 days a year or visit www.merseytravel.gov.uk Liverpool Lime Street is currently closed to the public due to a security threat. There is a £5 fee for replacing a lost Disabled Person’s Pass. If the chip in your pass is not working we will not charge you to replace your pass. Most popular with students are Merseytravel’s SOLO (Buses), RAILPASS (Trains) or TRIO (Buses, Trains and Ferries) tickets. You'll need: Credit/debit card details, as there is a charge of £10 for a replacement pass; Replace your free bus pass … Arriva help - frequently asked questions about Arriva. Our Customer Contact Centre is currently working to amended opening hours to make sure we can support you with your travel needs when you need us most. info)) is a large town in Merseyside, England, with a population of 102,629. Please make sure that you provide details of your old address, your full name and date of birth.. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. You can apply for your English National Concessionary Travel Pass up to three months before you reach State Pension Age. If you are a journalist you can contact the media team via email: communications@liverpoolcityregion-ca.gov.uk. Email: concession@merseytravel.gov.uk. Across Merseyside. The pass is free, and lasts between one and five years depending on your disability. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. You can apply up to three months before your 60th birthday for your Over 60s pass but we will not send it to you until you are 60. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre The concessionary bus pass in Scotland is called the National Entitlement Card. Within Greater Manchester: travel for free on all buses and Metrolink trams within Greater Manchester between 9.30am and midnight, Monday to Friday, and all day at … All lost property, if found, is kept for three days before being sent to TfL's lost property office at Baker Street. Merseytravel Centres, Train Stations. Please call 0151 330 1003 9am to 4.30pm Monday to Sunday, Mersey Tunnels Fast Tag top up and account queries. Station Commission begins journey towards a world class rail station for the Liverpool City Region, Ferry users reminded ahead of Seacombe ferry terminal closure for major refurbishment programme, Metro Mayor issues key advice for those travelling during the festive season, The Apprentice Travelcard for 19 – 24 year olds, Refunds, Returns, Compensation and Overcharging. Arriva Bus Help Portal You don’t need to have a physical health problem - people with learning disabilities can apply too. We will charge you to replace a lost or stolen pass. Merseytravel Over 60s pass - on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises). Tunnel Fast Tag - tag@merseytravel.gov.uk . Buses Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. If your Pass has been stolen, report it to the Police and they will give you a Crime Reference Number. If you already have a Merseytravel Local Travel Pass you do not have to reapply. For more information visit the Merseytravel website here. If you're 60 or over, you can get an application form from your local Post Office or from a Strathclyde Partnership of Transport (SPT) travel centre.. Across Merseyside and Halton. • A completed application form. We will charge you to replace a lost or stolen pass. Please make sure you have told us if you have changed address. If you already have a Merseytravel Over 60s pass your National Pass will automatically be sent out to you. English National Concessionary Travel Pass issued to Merseyside residents - on most buses in Merseyside, on the Merseyrail network as far as Chester, Ellesmere Port and Ormskirk and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises) plus local bus services anywhere in England. When you reach your 60th birthday you can apply  for a Merseytravel Over 60s travel pass. Stolen Passes. On buses in England - 9.30am - 11pm Monday to Friday and anytime Saturday, Sunday and bank holidays. Please call 0151 330 1001 8am to 2pm Monday to Sunday, Merseylink Enquiries for booking updates, cancellations and membership queries. Please call 0151 330 1000 7am to 7pm Monday to Friday, 8am to 530pm Saturday and 8am to 430pm Sunday, Merseylink Bookings. Local travel information, ticketing and travel passes. I have lost my pass/it has been stolen. Your bus driver. If the office is closed please leave an answerphone message giving details of the item you have lost and the journey you made when you lost it. TfL's contact details are: TfL Lost Property Office 200 Baker Street London NW1 5RZ. If you are 65 years old or over, you may also be eligible for a National Pass offering free local travel on buses in England, You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. Merseytravel Over 60s pass - All day on Saturdays, Sundays and bank holidays. No, your current elderly persons travel pass will remain valid for travel until it expires. If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. The bus companies are under no obligation whatsoever to enter into such a relationship with Merseytravel, and almost certainly refuse to do so unless all of their costs were met, and they were compensated for all lost revenue in the future from taxpayers money. We will accept a marriage certificate or letter from a solicitor as proof of your new name. If you do not pass through a rail gate on your train journey you must show it to a member of staff if asked. Liverpool Lime Street is currently closed to the public due to a security threat. Merseytravel Over 60s pass- on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises). Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. Unfortunately we cannot respond to letters received at Mann Island for the foreseeable future so please contact us by phone or e-mail. Lost, Stolen or Damaged Senior Passes Replacing lost or damaged passes There is a £5 fee to replace a lost or damaged Senior Pass. We will charge you to replace a damaged pass. Do I need to change my Local 60 + Travel Pass to the new design? ... A fee of £25 is charged by Arriva for a lost/replacement pass. No trains are running from the station. Telephone. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. You will need to place your pass on the card reader on board the bus or at the rail gate every time you make a journey. MetroSmart and ticket enquiries - smart@merseytravel.gov.uk. 1 Zone, 2 Zones or 1 Area, 3 Zones or 1 Area & 1 Zone, All Areas. Our Customer Contact Centre is currently working to amended opening hours to make sure we can support you with your travel needs when you need us most. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. If you apply by post you may have to wait for a few days for your application to be processed. Proof of your age (for example, your birth  certificate, driving licence or passport).• Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions).• If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. Telephone: 0151 330 1000 B. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. It is the administrative centre of the Metropolitan Borough of St Helens, which had a population of 176,843 at the 2001 Census.. St Helens is in the south west of the historic county of Lancashire, 6 miles (10 kilometres) north of the River Mersey. Tunnel Fast Tag - tag@merseytravel.gov.uk, MetroSmart and ticket enquiries - smart@merseytravel.gov.uk. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. My pass does not scan on buses within Merseyside. Applicable zones. You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. Local travel information, ticketing and travel passes. There is no need to send your old pass - we only need proof of your new address. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of £10.00. Merseytravel is the Passenger transport executive and Strategic Transport Advisor for the Liverpool City Region.Responsible for the coordination of public transport in Merseyside, North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014 Merseytravel expanded its area of operation from the metropolitan … Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant’s Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. Merseytravel prepaid tickets, National Concessionary bus passes and Arriva day tickets are all valid on this service. No trains are running from the station. We are sorry for any inconvenience caused. Apply for your pass . View bus timetables … Make sure that you have told us if you have changed your name and address. 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